Refund policy

By hiring with Hire to Help, you are accepting and consenting to the terms and conditions below. 

Securing A Garment

For in-person bookings, a $20 deposit (bond) is required to secure a garment with an RRP under $200 for a particular date, this deposit (bond) is increased to $50 for garments with an RRP over $200. Without placing this deposit (bond), there is no guarantee your desired garment will be available.

Should you cancel the hire within a reasonable time frame, the full amount paid on the dress hire may be credited. The hire fee will be taken in part, or full if cancellation occurs close to the date of hiring, this is at the discretion of Hire to Help. 

You are welcome to try on an assortment of items should you not wish to place a deposit.

The deposit (bond) will be returned via bank transfer within a week of the garments return, provided the return is not late, and the garment is in an acceptable condition.

Through the website, payment is required in full – if change of mind occurs in an adequate amount of time before your event, a credit note may be arranged via DM or email.

Cleaning

The hire price includes a basic cleaning fee. Any garments returned heavily stained will incur an additional cleaning fee. Criteria for this is at the sole discretion of Hire to Help, who will also determine the cost of the additional cleaning fee on a case-by-case basis.

If Hire to Help cannot remove the stains, garments will be sent to a dry cleaner which can cost anywhere from $15-$35 depending on the garment and severity of the stain. This amount is a rough estimate; dry cleaning fees may still be outside of this range.

Please do not try and get out stains on your own.

Damage

If a garment is damaged, you will be liable to pay the costs to repair the garment. If the garment cannot be repaired or costs to repair exceed RRP, you will be liable to pay the full RRP of the damaged garment or the fair market value, whichever is higher.

Damage includes but is not limited to; creating holes in garments, creating stains that are not capable of being readily removed, causing tears or rips to garments, causing irreversible stretching of garments, or causing any other issue that prevents the garment from being hired subsequently without a remedy being sought.

The determination of whether a garment is damaged is at the sole discretion of Hire to Help.

Returning the Garment

For events that take place on a Friday and Saturday, the hire must be returned by Sunday. For events taking place on Sunday, the hire must be returned on Monday.

Arrangements for the return date will be determined by Hire to Help for events that take place on a Monday, Tuesday, Wednesday or Thursday.
A late fee of $20 per day and per garment will be incurred for each 24 hour period the hire has been returned late. This also applies to shoes and accessories.

Return the garment in the bag it was given in so that the bag can be re-used for other hires, it is best for the planet! If the bag breaks or you misplace it, a $5 fee will be taken.